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Frequently Asked Questions – FAQ
What is the status of my order?
How do I cancel or change my order?
We ship your order 24-48 hours after its placed. If you need help modifying or canceling your order, please immediately contact us with your order number. We will resolve it as quickly as possible. Please note that if your order has already shipped, changes or cancellation are not possible.
Can you provide assistance with placing my order?
We are always here to help you. Please feel free to contact us for assistance.
How can I find out when an item is back in stock?
If you would like to get information on a particular item, contact us and we can provide you with stocking details.
Can I place an international order?
Currently we ship within the contiguous United States and Canada. For placing orders outside of these regions, please contact us and we will connect you with a nearby dealer.
How much is shipping?
Orders over $99.00 USD ship for free in the contiguous United States and Canada.
The following shipping fees apply to orders under $99.00 USD:
United States: For orders up to $99.00 USD, a $17.99 USD shipping fee applies. For orders to Alaska, Hawaii, or US territories, please contact us for a shipping quote.
Canada: For orders up to $99.00 USD, a $19.99 USD shipping fee applies.
How long does it take to get my order?
We ship your order within 48 business hours via FedEx or UPS Ground and other premium carriers to provide you with the fastest and most reliable service available. Depending on where you are located, shipping times will be between 4-10 days.
Do I need to be present to sign for an order?
If your order is shipping via FedEx or UPS, your order will be left at your doorstep or mailroom and you do not need to sign for it. However, if your order contains an oversized item and will arrive by truck, you have to be present to approve and sign for the receipt of the items. You can read more about oversized shipments here.
I live in a building. Will couriers bring the boxes to my unit?
Couriers may bring boxes to the unit door, if it’s reasonable to do so. In any cases where that is not possible, they will leave them in the entrance or lobby of the building in a safe location. If they are unable to leave the boxes safely, they will reattempt delivery on the next business day. Please keep in mind that every building is different and that couriers are doing their best to deliver your packages.
How will my InOu furniture arrive?
All furniture pieces are enclosed in heavy duty cardboard boxes. When you order multiple pieces, your order will arrive on a pallet, and you will receive an email beforehand to coordinate the oversized shipment. If you have any questions or concerns on delivery, be sure to contact us.
I have ordered an oversized item. What should I expect?
You can read more about oversized shipments here.
How do I request a return or replacement?
Please review our Return Policy and send a request to returns@crescentgarden.com.
What is the status of my refund?
Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days after the returned item is received and inspected at our warehouse.
What happens if I no longer have the packaging for the item?
Please remember to retain the original packaging until you are certain that you are satisfied with your order and do not need to return it. If the original packaging is not available at the time of return, we regret to inform you that we will not be able to accept or process the return.
How do I get started with my TruDrop One planter?
Register your planter here and take advantage of our limited warranty. Then review our planting guide and tutorials to ensure a successful planting.
How does TruDrop One help grow healthier plants?
Our TruDrop self-watering system is designed to water roots from the bottom instead of top watering. This avoids fungus and mold from accumulating on the surface keeping foliage healthier. Fertilizers also remain in the water cavity for continual feeding growing great plants. Learn more about TruDrop.
Does self-watering cause root rot?
Our TruDrop self-watering system is designed to water roots from the bottom instead of top watering. This avoids fungus and mold from accumulating on the surface keeping foliage healthier. Fertilizers also remain in the water cavity for continual feeding growing great plants. Learn more about TruDrop.
I am changing out my plants. How can I clean my TruDrop planter?
We have you covered; just watch this video and get prepared for your new planting.
How do I empty my TruDrop One planter?
To empty all water, remove the grey push plug, or the white plug for legacy planters. Watch this video to understand the difference.
How should I store my TruDrop pots for winter?
Storing your TruDrop One planters during winter is easy. Empty your container, clean it well, and release the main drain, especially if leaving outdoors. You can also remove and store your indicator indoors for better longevity. Watch this video with detailed cleaning and preparation tips.
I am having difficulties seeing the blue indicator. How can I resolve this?
Water level indicators can shift during shipping. If your blue indicators are not coming up as you fill the container follow the steps below:
- If using outdoors, make sure you have removed the red plug to drain out excess water. Indicator should not show full until water is coming out through overflow drain.
- When water is flowing through overflow and indicator is not showing full then go ahead and remove indicator from its shaft. (Wedging a small coin under edge of clear cap can be helpful.)
- Turn your indicator upside down and make sure all blue tabs show at the top. Then indicator can be tested in a large bucket of water by submerging the gauge in the bucket and pulling it out a few times. When indicator is submerged blue tabs should be moving to the top, as you lift up the indicator they should disappear.
- Once tested, return indicator to container and it should reflect correctly.
Watch this video for more detailed instructions on how to test your water-level indicator. If you have any issues, please contact us.
Why are my plants waterlogged, flooded in my TruDrop planter?
Occasionally, debris or roots can reach overtime into your overflow drain. If your planter is empty, just turn it over and use a wire hanger or metal skewer to penetrate the overflow drain. If planted, empty your water cavity first by releasing the main drain on your planter, then find a handy helper to elevate your planter so you can do the same from below. Watch this video for more details.
What are the plugs for?
Your planter should have arrived with a small bag with a few parts inside. Watch this video to learn more about how to install these parts. Please note, the 16″ Dot, 18″ Rim, and the Mod Mini Trough planters do not feature a main drain. You can discard the grey main drain plug for these size planters.
How to screw on red plug for indoor use?
Our TruDrop planters are highly adaptable for your indoor needs. If you wish to move your planter indoors simply screw in your red plug. Be sure to align the threads carefully, and twist in smoothly until tightly sealed. Use a coin to further tighten. Watch this video for more details.
How do I insert my white threaded drain plug?
To insert your white drain plug, first use Teflon tape along the threads. This will ensure a tight seal. Next position the plug, carefully lining the threads, and twist in. Finally, use an adjustable wrench to seal. Watch this video for more details.
How is my TruDrop helping the environment?
When we design our products, we consider the full lifecycle from manufacturing to disposal to offer environmentally friendly products.
- In our plant: Our manufacturing is always held to high standards and efficient use of energy with little or no byproducts.
- In distribution: Because our products are lightweight and unbreakable, we use less packaging and ship with less energy use.
- In use: TruDrop self-watering uses less water and fertilizers than traditional containers. Our 10-year warranty shows we are interested in longevity, so our products don’t need to be replaced for a long time. Our timeless designs take this into consideration, as well.
- In disposal: All of our materials are 100% recyclable to facilitate eventual disposal.
Learn more about TruDrop. Learn more about our Sustainability efforts.
How do I mount my Slat Window Box?
Please review the installation guide for mounting your Slat Window Box or watch this quick installation video for more tips.
How do you install the Easy Drain System?
The Easy Drain System makes draining your planter cavity a cinch. Watch this video to learn more.
How do I install the caster plates for my Pinch or Slat planter?
Our Caster System is compatible with our TruDrop Pinch, Slat Rectangle, and Slat Square planters. Review the installation guide or watch this video to learn how to install casters on these planters.
How do I install the barrier anchor brackets for my Pinch or Slat planter?
Our Barrier Anchor Brackets are compatible with our TruDrop Pinch, Slat Rectangle, and Slat Square planters. Review the installation guide or watch this video to learn how to install. Please note, this product was formerly called the “Anti-Theft System”, which is the name referenced in the installation video.
How do I assemble my Nest planter?
Lost or misplaced your instructions? We have you covered. Here are links: Assembly Guide for Small/Medium Nest, Assembly Guide for Large Nest, and Assembly Guide for Trellises and Greenhouse. Or watch this video to see the assembly process.
How do I install the trellises and greenhouse cover for my Nest planter?
Lost or misplaced your instructions? We have you covered. Here is link: Assembly Guide for Trellises and Greenhouse. Or watch this video to see the assembly process.
Are planters food-safe?
Our Crescent Garden rotomolded planters are manufactured with all food safe materials that comply with FDA standards for food contact and are BPA free. So go ahead and grow lots of veggies, fruits, and herbs and enjoy the process knowing you are growing the best.
Can I grow a tomato plant in my TruDrop?
Yes, tomatoes love growing in the Trudrop planters because of the consistent watering. For an 18″ Pot, we would recommend growing tomato varieties that stay short, such as a Bush Earl Girl, Celebrity, Tiny Treats or Bush Goliath – any variety that stays under 3 feet tall. Bonnie Plants provides information on tomato varieties available in the U.S. Speak to your local grower or garden center to find the correct variety for you.
Where can I find Crescent Garden at a local store near me?
Use our dealer locator to find a stocking store near you. We have partners worldwide that retail our products.
How can I get help with a design?
Our dealer locator now identifies partners who provide design services. Check it out and find someone near you to help you create the outdoor space of your dreams.
Which self-watering planter works for you?
Check out the comparison chart here. It will help you decide which is better for your project.
How do I select the right size of planter?
Never go too small is our rule of thumb. Planters should be proportionate to the architecture of a room and should also give your plant room for growth, so using a bigger container than the original growing container is key. Learn more about selecting sizes in this video.
Can I order a custom color?
Custom colors are available both in Crescent Garden and HF planters. If you have a special project that requires customization, contact us. Please note that minimums, greater lead time, and special-order charges do apply.
Can I get a color sample kit?
Not sure what finish will match your space? No worries we do offer color sample kits that can be purchased on our website for our Crescent Garden range. If you are looking for a color sample for our HF range, please contact us.
What are the HF self-watering planters?
Crescent Garden’s HF planters are an exclusive collection of self-watering planters for indoor residential/commercial use, and for selected styles, outdoor use in covered areas. Different to our TruDrop One planters, the HF planters have a more traditional self-watering system with a small reservoir and come with volcanic rock and wicks for drainage. These planters are designed and manufactured in Spain and are available in a variety of metal, leather, and wood finishes that makes them unique. For more details on HF planters click here.
What does the Crescent Garden 10-year limited warranty cover?
Our planters are made to last. Here is how our 10-Year Limited Warranty works.
How do I clean or remove stains from my Crescent Garden planter?
Here are some quick tips to keep your planter looking new.
Which planters are self-watering?
Our innovative TruDrop Self-Watering System provides phenomenal results both indoors and outdoors. You can choose between our integrated TruDrop One planters that include a built-in overflow drain at the bottom and a main drain to empty the water cavity, or our TruDrop Flex planters that come with a separate insert for flexibility in use and the option to change color or style of planter in a whim. In addition, we offer our HF planters that come with a traditional self-watering system working well in indoor or outdoor covered areas. Our HF planters are available in beautiful metal and leather finishes.
What is double-walled?
All of our TruDrop One planters and most of our Crescent Garden branded planters are double-walled to provide better root protection and ease of use. Watch this video to learn more about our double-walled feature. Shop double-walled planters.
Are planters food-safe?
Our Crescent Garden rotomolded planters are manufactured with food safe materials that comply with FDA standards for food contact and are BPA-free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best. Watch this quick tip video from expert horticulturist and designer, P. Allen Smith.
What size saucer should I select for my pot?
Use our size guide to determine what is the best saucer for your use.
How do I pot a planter?
Don’t fret we have you covered with all the key pointers to getting started in container gardening. Our in-house horticulturist, Barbara Wise, will take you step by step in this article.
How do I fertilize or feed my plants?
You will fertilize differently depending on whether you have a traditional planter or a TruDrop planter. Read this article for everything you need to know about fertilizer best practices.
How do I use the Gravity Cavity in my tall Crescent Garden planter?
Our Bleeker and Bowery planters all include the Gravity Cavity feature to make them heavier when placing in windy areas. Just turn them over, remove red cap, use a funnel to fill with sand. Read the instructions or watch this video.
How do I create a fountain with my Crescent Garden planter?
Our bowls make wonderful vessels for fountains. Learn from the pros in this short video.
How to I get started with my Harvest planter?
Here are some pointers to get started growing food in your new Harvest planter.
How do I create an overflow drain in an HF planter?
If you are using outdoors where your HF planter will be exposed to rain, you will need to incorporate an overflow drain before you get started. Review the installation guide.
Can I add casters to my Crescent Garden HF Planters?
Our HF planters have optional casters that are sold separately here. These planters and casters are made to perform. When using 4 wheels, they can hold up to 1,000 pounds in weight, and when using 5 wheels, they can hold up to 1,500 pounds.
What is the plastic ring around the Energy XL watering can?
The ring around the neck of our Energy XL watering can holds your rosette when you want a more intense flow versus a shower.
What is Crescent Too?
Our Crescent Too brand was born to offer accessible design and quality in everyday planters, watering cans, and tools. Shop our Crescent Too products.
Can I spray paint my planter?
You can always have fun and be creative with any planter using paint, but we highly recommend you select a primer and paint that will work well with our materials. Our suggestion is to always visit your local paint store for recommendations before painting. Our recycling logo on the bottom of the product will identify the material of your planter. Please note that on our Crescent Garden rotomolded planters, our warranty covers the fading of its original hue. By choosing to paint your planter you will be waiving that aspect of the warranty.
Is my planter, watering can, or sprayer recyclable?
All of our Crescent Garden and Crescent Too products are recyclable and reusable.
Where are the products made?
Our mission is to source premium, sustainable, and environmentally friendly material for our Crescent Garden and Crescent Too products. We manufacture our rotomolded planters in Colombia, and source Crescent Too items from multiple regions including France, Italy, Spain, Taiwan, and Israel.
How can we install casters for my legacy Estate or Ellis Planter?
This installation video will review how to install casters on our legacy Estate and Ellis planters.
How does InOu work?
InOu Elements offers a fully modular outdoor furniture system designed for limitless versatility. Each component is crafted to seamlessly fit with others, allowing you to create endless configurations that adapt perfectly to any space. With removable and interchangeable fabric covers, you can effortlessly update color combinations to suit your style, making it the only outdoor furniture set you’ll ever need. Plus, assembly is a breeze—check out this video to see how easily InOu Elements comes together.
What does the InOu warranty cover?
Learn more about our Crescent Garden InOu Warranty here.
Can modular furniture be used for both residential and commercial spaces?
Crescent Garden’s InOu Elements is designed to adapt effortlessly to any space. Its modular components offer the flexibility to create custom configurations to fit your needs. For example, a small balcony setup might feature just a single chair and ottoman, while hotel lobbies or expansive outdoor decks can incorporate long, five-seat arrangements to accommodate larger gatherings comfortably.
How do I care for my InOu furniture?
Built to withstand even your busiest events, InOu furniture is easy to clean and maintain. The main body is crafted from durable materials similar to our planters, ensuring long-lasting performance. Here are some care tips:
- Main Furniture Body: Follow these simple guidelines to keep it looking pristine.
- Sunbrella™ Seat Cushion Covers: The removable covers can be hand-washed. Soak in a solution of 1/4 cup mild soap per gallon of lukewarm water. Gently scrub any stains with a sponge or soft-bristle brush, rinse thoroughly to remove all soap, and let air dry.
Is assembly required?
Most of our furniture does require light and easy assembly. Watch this video to see more details about the assembly process.
Do I need any tools during assembly?
No, all tools and hardware will be included in your boxes.
Where can I find assembly guides?
We provide both an assembly guide, as well as an easy-to-follow video to assemble your InOu outdoor furniture. Need extra help? Contact us.
How long does it take to assemble a sofa?
The overall assembly time depends on the number of seats that you have and takes about 5 to 10 minutes per seat.
Can I assemble the sofa by myself?
Assembling your sofa is simple, but for the last step—turning it upright—we suggest having someone lend a hand.
Can I add extra seats to my sofa?
Of course! If you want extra seats following your purchase, visit the Design Your Own page to learn more about extending your sofa. If you need further assistance, contact us and we would be happy to guide you.
Can I purchase individual modules, or do I have to buy sets?
We know that you have your own sense of style and might be creating a custom design. For that reason, we allow you to Design your Own. Alternatively, you can always shop our Pre-Configured Sets.
Can this furniture sit outside all year round with our local weather, including snow & rain?
Our InOu Element Outdoor Furniture is engineered to endure the harshest elements without splintering or rotting, even in extreme temperatures. Built for all-season durability, InOu withstands rain, ice, snow, and freezing cold, ensuring that winter weather won’t compromise its longevity—making it the perfect choice for year-round outdoor use.
Can I place my furniture near pools & ocean-front properties?
As a Miami-based company, we recognize the corrosive effects of salt and have prioritized durability in our designs. For oceanfront furniture, we recommend using marine-grade stainless steel or teak, both of which offer exceptional resistance to the elements and are built to withstand coastal conditions.
I live in a windy area, what should I know before purchasing?
InOu Elements features a low and wide design, making it an excellent choice for windy locations like high-rise balconies. However, to ensure the longevity of the cushions and ottoman, we recommend storing them indoors during periods of high winds.
Do the furniture pieces move around when you sit on it?
Our furniture is designed to connect with heavy duty connectors that fit into the underneath ridges of the furniture. For that reason, once configured and installed seats will not move. Watch this video to learn more about how these seats connect.
How do we ensure that the flooring is protected from the furniture legs?
To protect your flooring from damage caused by furniture legs, all our InOu Elements feature durable plastic footers at the base. These footers help safeguard your floors while ensuring stability and preventing scratches.
What are the cushions filled with?
Our fill is designed for resistance, comfort, and performance. It dries quickly, preventing the growth of mold and mildew. It is a combination of polyurethane foam, polyester fiber batting and a cotton dust cover.
Are pillow covers washable?
We chose Sunbrella™ outdoor fabrics for our cushion covers due to their exceptional durability and performance. The cushion covers are designed for easy removal and can be hand-washed effortlessly. To clean, simply soak the fabric in a solution of 1/4 cup of mild soap per gallon of lukewarm water. Gently scrub any stains with a sponge or a soft-bristle brush, then rinse thoroughly to eliminate all soap residue. Finally, let the fabric air dry completely for the best results.
Can I order a fabric or frame swatch and how long do they take to arrive?
We will have swatches available to order on our website. In the interim, contact us and we can help you a sample.
Where are your products manufactured? Are you a manufacturer or a reseller?
Crescent Garden’s InOu Elements was developed by our R&D team to create designer furniture that meets the challenges of outdoor environments. With over 25 years of manufacturing experience, our furniture is assembled in the USA using a blend of imported and domestic components, ensuring high quality and durability.
How is Crescent Garden impacting our environment?
From the design phase through distribution and consumer use, we always consider the long-term impact of our products on the environment. Our designs are built for longevity, not only in structure, but also in style. We continually improve our manufacturing processes to ensure high quality standards with energy efficient manufacturing. Because our products are lightweight and durable, we can use less packaging for transportation and more energy-efficient shipping. We are always looking to improve our use of materials and make our products 100% recyclable. Read more about our sustainability efforts here.
How to create sustainable gardens in planters?
Learn here from an expert how they make their planter designs more sustainable.
What is Circular Positive?
Sourcing materials that have a positive impact is important, which is why our R&D Team worked hard to develop the first planter of its kind, made with UBQTM, a climate-positive material upcycled from landfill waste. In addition, our InOu furniture will soon include UBQTM materials. Learn more about Circular PositiveTM here.
Tell us more about InOu's sustainability efforts.
We believe that sustainability should be impactful and holistic. When we designed Crescent Garden InOu, we made sure to review the full lifecycle of the products. We began by looking at the materials we use, sourcing them responsibly, and making sure they had the rigor to last outdoors. Then we reviewed how materials connect, so that we could create furniture that could easily be refurbished over time, with cushions covers that are removable and washable, legs that can be interchanged, and parts that can be replaced. We believe furniture should grow with you and the last thing we want is to create more landfill waste.
TruDrop One Planting Guide
TruDrop Barrier Anchor Brackets Installation Guide
TruDrop Barrier Anchor Brackets Installation Guide
TruDrop Barrier Anchor Brackets Installation Video
Please note, this product was formerly called the “Anti-Theft System”, which is the name referenced in the video.
TruDrop Caster System Installation Guide
TruDrop Nest Assembly Guide
TruDrop Slat Window Box Mounting Instructions
TruDrop Flex Getting Started Video
Crescent Garden Planter Maintenance Guide
Crescent Garden Bowl Plugs Instructional Video
InOu Outdoor Furniture Assembly Guide
Adjustable Brackets for Rail Planters Mounting Instructions
Dylan Metal Rod Instructions
Gravity Cavity Filling Instructions
Harvest Planting Guide
HF Indoor Planter Installation & Maintenance Guide
HF Outdoor Planter Installation & Maintenance Guide
HF Outdoor Planter Overflow Drain Installation Guide
How can I become a stocking dealer?
For over 25 years, we have been partnering with retailers worldwide who, just like us, want to help consumers grow better. Sign up on our form here, share details about your business, and we will reach out shortly to begin a journey where we can grow together.
Do you have a program for designers and landscape professionals?
We know you are always busy, which is why our Contract program is built around your schedule. We provide you with experienced consultants to help you select the right product for your next project, quick turnaround on orders, no minimums, and much more. Click here to learn more and connect with our trade desk.
Do you offer a trade or designer discount on InOu furniture?
We work with designers, architects, and contractors worldwide. To learn more about our trade program click here.