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Frequently Asked Questions – FAQ

What is the status of my order?
How do I cancel or change my order?
Can I place an International order?
I need assistance in placing my order.
How long does it take to get my order?
How much is shipping?
Do I need to be present to sign for the order?
I have ordered an oversized item. What should I expect?
How do I request a return or replacement?
What is the status of my refund?
How do I clean or remove stains from my Crescent Garden planter?
How can we install casters?
What does the Crescent Garden 10-year limited warranty cover?
Where are the products made?
What is double walled?
What is Crescent Too?
Are these planters food-safe?
Is my planter, watering can or sprayer recyclable?
Which planters are self-watering?
How do I pot a planter?
How do I fertilize plants in my pots?
Can I spray paint my planter?
How do I use the gravity cavity in my tall Crescent Garden planter?
How do I create a fountain with my Crescent Garden planter?
How to I get started with my Harvest planter?
How do I create an overflow drain in an HF planter?
What is the black ring around the X-large watering can?
Are Crescent Home products BPA free?
How is Crescent Garden impacting our environment?
What weight can casters for Crescent Garden HF planters take?
How should I store my TruDrop pots for winter?
How do I assemble my Nest Planter?
How do I install the greenhouse cover?
Are the planters food-safe?
I am having difficulties seeing the blue teardrops. How can I resolve this?
I am changing out my plants. How can I clean my TruDrop planter?
What is the red and white cap for?
How is my TruDrop helping the environment?
How do I get started with my new TruDrop planter?
Does self-watering cause root rot?
How does TruDrop One help grow healthier plants?
Can I grow a tomato plant in my TruDrop?
My plants are waterlogged, flooded in my TruDrop planter?
How do I insert my white threaded drain plug?
How do I install my gray push drain plug on my TruDrop One planter?
How to screw on red plug for indoor use?
How do I empty my TruDrop One planter?
How can I become a stocking dealer?
Do you have a program for designers and landscape professionals?
Can we order a custom color?
Can I get a color sample kit?
Where can I find Crescent Garden at a local store near me?
I need help with design.
How can I find out when an item is back in stock?
What is the HF self-watering planters?
How do I select the right size of pot?
Which self-watering planter works for you?
Using TruDrop Flex planters
Pinch Planters
Pinch Planter Anti-Theft Brackets Assembly Instructions
Pinch Planter Casters Assembly Instructions
Nest Planter
Nest Greenhouse Cover and Trellises
TruDrop Plant Guide
Filling Gravity Cavity with Sand
Harvest Planting Guide
Pierre Hanging Planter
Adjustable Balcony Brackets Packaging
Creating an overflow drain for your HF planter
Maintenance of your Crescent Garden Planters
HF Indoor Planter Instruction Manual
HF Outdoor Planter Instruction Manual
Maintenance of your HF Planters
Using Plugs for Crescent Garden Bowls
What size saucer should I select for my pot?