Frequently Asked Questions

What is the status of my order?

The status of your order can be found by logging in to your Account. If you cannot recall your password, please use the following link to reset your password.

How do I cancel or change my order?

We ship your order 24-48 hours after its placed. If you need help modifying or canceling your order, please immediately reach out to our Customer Care team with your order number. We will resolve it as quickly as possible. Please note that if your order has already shipped, changes or cancellation are not possible.

Can I place an International order?

At this point, we are not shipping outside of continental USA. However, if you live in Canada , UK or Europe, reach out to our Customer Care and we will connect you with a nearby garden center.

I need assistance in placing my order.

We are always here to help you. Connect with us at your convenience either by using the Chat on the bottom-right corner of our website, via email at customerservice@crescentgarden.com or call us at 305-477-0024 from 9AM to 5PM EST.

Frequently Asked Questions

How long does it take to get my order?

We ship your order within 48 business hours via FedEx Ground and other premium carriers to provide you with the fastest and most reliable service available.

How much is shipping?

Orders over $49 ship free! All other orders ship for a flat rate.

Frequently Asked Questions

How do I request a return or replacement?

Please review our Return Policy and send a request to returns@crescentgarden.com

What is the status of my refund?

Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days after the returned item is received and inspected at our warehouse.

Frequently Asked Questions

How do I clean or remove stains from my Crescent Garden planter?

Here are some quick tips to keep your planter looking new.

How can we install casters?

Please watch this video.

What does the Crescent Garden 10-year limited warranty cover?

Our planters are made to last. Here is how our 10 Year Limited Warranty works.

Where are the products made?

Our mission is to source premium, sustainable and environmentally-friendly material for our Crescent Garden and Crescent Too products. We manufacture our rotomolded planters in Colombia, and source Crescent Too items from multiple regions including France, Italy, Spain, Taiwan and Israel.

What is double walled?

All our TruDrop One planters and most Crescent Garden-branded planters are double-walled to provide better root protection and ease of use. Watch
this video to learn more about our double-walled feature. Shop double-walled planters here.

What is Crescent Too?

Our Crescent Too brand was born to offer accessible design and quality in everyday planters, watering cans and tools. To shop our Crescent Too products follow this link.

Are these planters food-safe?

Our Crescent Garden rotomolded planters are manufactured with food safe materials that comply with FDA standards for food contact and are BPA-free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best. Here is a quick tips video from expert horticulturist and designer, P.Allen Smith.

Is my planter, watering can or sprayer recyclable?

All of our Crescent Garden and Crescent Too products are recyclable and reusable.

Which planters are self-watering?

Our innovative self watering Crescent Garden TruDrop system provides phenomenal results both indoors and outdoors. You can choose between our unibody TruDrop One planters that include a built-in overflow drain at the bottom and a main drain to empty the water cavity, OR our TruDrop Flex planters that come with a separate insert for flexibility in use and the option to change color or style of planter in a whim. In addition, we offer our HF planters that come with a traditional self-watering system working well in indoor or outdoor covered areas. Our HF planters are available in beautiful metal, wood and leather finishes.

How do I pot a planter?

Don't fret we have you covered with all the key pointers to getting started in container gardening. Here is a great article from our in-house horticulturist, Barbara Wise who takes us step by step.

Can I spray paint my planter?

You can always have fun and be creative with any planter using paint but we highly recommend you select a primer and paint that will work well with our materials. Our suggestion is to always visit your local paint store for recommendations. Our recycle logo on the bottom of the product will identify the material of your planter. Please note that on our Crescent Garden rotomold planters our warranty covers fading of its original hue. By choosing to paint your planter you will be waiving that aspect of the warranty.

How do I use the gravity cavity in my tall Crescent Garden planter?

Our Bleeker, Bowery and Tall Daniel planters all include a great feature to make them heavier when placing in windy areas. Just turn them over, remove red cap, use a funnel to fill with sand. Here is a quick video.

How do I create a fountain with my Crescent Garden planter?

Our bowls make wonderful shapes for fountains. Here is a video from one of our garden centers showing you how to do this.

How to I get started with my Harvest planter?

Here are some pointers to get started growing food in your new Harvest planter.

How do I create an overflow drain in an HF planter?

If you are using outdoors where your HF planter will be exposed to rain, you want to make sure to incorporate an overflow drain before you get started. Here is a guide on how to get this done.

What is the black ring around the X-large watering can?

Our black ring around the neck of our X large watering can functions as holder for your rosette when you want a a heavy flow versus a shower. Always adaptable to your project.

Are Crescent Home products BPA free?

Yes all of our Crescent Home products are manufactured from high quality materials, kid safe, dishwasher safe and also BPA free.

Frequently Asked Questions

How should I store my TruDrop pots for winter?

Storing your TruDrop One planters during winter is easy. Empty your container, clean it well, release the main drain especially if leaving outdoors. You can also remove and store your indicator indoors for better longevity. Here is a quick video with detailed cleaning and preparation tips.

How do I assemble my Nest Planter?

Lost or misplaced your instructions? We have you covered. Here are links: Assembly Instructions for Nest and Assembly Instructions for Trellises and Greenhouse.

How do I install the greenhouse cover?

Lost or misplaced your instructions? We have you covered. Here is link: Assembly Instructions for Trellises and Greenhouse.

Are the planters food-safe?

Our Crescent Garden rotomolded planters are manufactured with all food safe materials that comply with FDA standards for food contact and are BPA free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best.

I am having difficulties seeing the blue teardrops. How can I resolve this?

Water level indicators can shift during shipping. If your blue indicators are not coming up as you fill the container follow the steps below:
1. If using outdoors make sure you have removed the red plug to drain out excess water. Indicator should not show full until water is coming out through overflow drain.
2. When water is flowing through overflow and indicator is not showing full then go ahead and remove indicator from its shaft. (Wedging a small coin under edge of clear cap can be helpful.)
3. Turn your indicator upside down and make sure all blue tabs show at the top. Then indicator can be tested in a large bucket of water by submerging the gauge in the bucket and pulling it out a few times. When indicator is submerged blue tabs should be moving to the top, as you lift up the indicator they should dissapear.
4. Once tested, return indicator to container and it should reflect correctly.
Here is a quick video showing you how to test indicators. If you have any issues reach out to us via our website chat or email us at customerservice@crescentgarden.com.

I am changing out my plants. How can I clean my TruDrop planter?

When seasonally replanting, drain the water reservoir from your Trudrop planter before removing all plant material and potting mix from the planter. Once drained, the reservoir can be cleaned with just clear water or alternatively a solution of 1/2 cup hydrogen peroxide to 1 gallon of water can be used. To use the
latter, return the drain plug to its position, fill with the solution, swish the liquid around the planter and let sit for 30 minutes, then unplug and rinse with clear water. Here is a quick video on preparing a planter for repotting.

What is the red and white cap for?

The red cap on the TruDrop One planters covers the overflow drain. When using the planter outdoors this should be removed to allow excess rain water to egress. Click to view planter diagram. Here is a quick video on how to water your planters.

How is my TruDrop helping the environment?

When we design our products, we consider the full lifecycle from manufacturing to disposal to offer environmentally friendly products.
In our plant: Our manufacturing is always held to high standards and efficient use of energy with little or no byproducts.
In distribution: Because our products are lightweight and unbreakable, we use less packaging and ship with less energy use.
In use: TruDrop self-watering uses less water and fertilizers than traditional containers. Our 10 year warranty shows we are interested in longevity so our products don't need to be replaced for a long time. Our timeless designs take this into consideration as well.
In disposal: All of our materials are 100% recyclable to facilitate eventual disposal.
To learn more about TruDrop self-watering watch our video.

How do I get started with my new TruDrop planter?

Just received your new planter? Here is a link to our product registry.
Then proceed to your Planting Guide. For our new Pinch Planters use this guide.

Does self-watering cause root rot?

On the contrary, our TruDrop self-watering system was developed with the experience of professional growers who often water from underneath rather than on top. This allows roots to decide for themselves how much water they need. Water thirsty plants will grow to the bottom, while drought tolerant plants will remain further up. For those curious to see the inside view this picture to see how healthy roots look after growing inside a Crescent Garden TruDrop planter.

How does TruDrop One help grow healthier plants?

Our TruDrop self-watering system is designed to water roots from the bottom instead of top watering. This avoids fungus and mold from accumulating on the surface keeping folliage healthier. Fertilizers also remain in the water cavity for continual feeding growing great plants. For more details on how TruDrop works watch this video.

Can I grow a tomato plant in my TruDrop?

Yes, tomatoes love growing in the Trudrop planters because of the consistent watering. For an 18" Pot, we would recommend growing tomato varieties that stay short such as a Bush Earl Girl, Celebrity, Tiny Treats or Bush Goliath - any variety that stays under 3 feet tall. Here's a great informational link from Bonnie Plants on tomato varieties available in the U.S. Speak to your local grower or garden center to find the correct variety for you.

My plants are waterlogged, flooded in my TruDrop planter?

Ocassionally debris or roots can reach overtime into your overflow drain. If your planter is empty just turn it around and use a wire hanger or skewer to penetrate the overflow, (see video). If planted, empty your water cavity first by releasing the main drain on your planter. Then find a handy helper to elevate your planter so you can do the same.

Frequently Asked Questions

How can I become a stocking dealer?

For over 20 years, we have been partnering with retailers worldwide who like us want to help consumers grow better. Sign up on our form here, share with us details about your business and we will reach out shortly to begin a journey where we can grow together.

Do you have a program for designers and landscape professionals?

We know you are always busy which is why our Contract program is built around your schedule. We provide you with experienced consultants to help you select the right product for your next project, quick turnaround on orders, no minimums and much more. Click here to learn more and connect with our trade desk.

Frequently Asked Questions

Can we order a custom color?

Custom colors are available both in Crescent Garden and HF planters. If you have a special project that requires customization reach out to us via our contact page. Please note however that minimums, greater lead time and special order charges do apply.

Can I get a color sample kit?

Not sure what finish will match your space? No worries we do offer color sample kits that can be purchased on our website for our Crescent Garden range. If you are looking for a color sample for our HF range please reach out to our trade desk via the customer care page.

Where can I find Crescent Garden at a local store near me?

Use our dealer locator to find a stocking store near you. We have partners worldwide that retail our products.

I need help with design.

Our dealer locator now identifies partners who provide design services. Check it out and find someone near you to help you create your own outdoor space as you envision it.

How can I find out when an item is back in stock?

If you would like to get information on a particular item reach out through our online chat or customer care page and we can provide you with stocking details.

What is the HF self-watering planters?

Crescent Garden's HF planters is an exclusive collection of self-watering planters for indoor residential/commercial use, and for selected styles, outdoor use in covered areas. Different to our TruDrop One planters, the HF planters have a more traditional self-watering system with a small reservoir and come with volcanic rock and wicks for drainage. These planters are designed and manufactured in Spain and are available in a variety of metal, leather and wood finishes that makes them unique. For more details on HF planters click here.

How do I select the right size of pot?

Never go too small is our rule of thumb; planters should be proportionate to the architecture of a room, and should also give your plant room for growth so using a bigger container than the original growing container is the key. Learn more about selecting sizes in this video.

Frequently Asked Questions

Using TruDrop Flex planters

Here is a quick video to get started. Search for your choice of language.

Pinch Planters

Manual for Pinch Planters can be seen here .

Pinch Planter Anti-Theft Brackets Assembly Instructions

Instructions for Pinch Planter Anti-Theft Brackets can be seen here .

Pinch Planter Casters Assembly Instructions

Instructions for Pinch Planter Casters can be seen here .

Nest Planter

Manual for Nest Planter can be seen here.

Nest Greenhouse Cover and Trellises

Manual for Nest Greenhouse Cover and Trellises can be seen here.

TruDrop Plant Guide

TruDrop Plant Guide can be seen here.

Filling Gravity Cavity with Sand

Manual for Filling Gravity Cavity with Sand can be seen here.

Harvest Planting Guide

Harvest Planting Guide can be seen here.

Pierre Hanging Planter

Manual for Pierre Hanging Planter can be seen here.

Adjustable Balcony Brackets Packaging

Adjustable Balcony Brackets Packaging can be seen here.

Creating an overflow drain for your HF planter

Manual for creating an overflow drain for your HF planter can be seen here.

Maintenance of your Crescent Garden Planters

Manual for maintenance of your Crescent Garden Planters can be seen here.

Maintenance of your HF Planters

Manual for maintenance of your HF Planters can be seen here.

Using Plugs for Crescent Garden Bowls

Please watch video.