Frequently Asked Questions – FAQ

The status of your order can be found by logging in to your Account. If you cannot recall your password, please use the following link to reset your password.

We ship your order 24-48 hours after its placed. If you need help modifying or canceling your order, please immediately reach out to our Customer Care team with your order number. We will resolve it as quickly as possible. Please note that if your order has already shipped, changes or cancellation are not possible.

At this point, we are not shipping outside of continental USA. However, if you live in Canada , UK or Europe, reach out to our Customer Care and we will connect you with a nearby garden center.

We are always here to help you. Connect with us at your convenience either by using the Chat on the bottom-right corner of our website, via email at customerservice@crescentgarden.com or call us at 305-477-0024 from 9AM to 5PM EST.

We ship your order within 48 business hours via FedEx Ground and other premium carriers to provide you with the fastest and most reliable service available.

Orders over $49 ship free! All other orders ship for a flat rate.

If your order is shipping via FedEx or UPS, your order will be left at your doorstep or mail room and you do not need to sign for it. However, if your order contains an oversized item and will arrive by truck, you have to be present to approve and sign for the receipt of the items. You can read more about our Oversized Shipment here.

You can read more about our Oversized Shipment here.

Please review our Return Policy and send a request to returns@crescentgarden.com

Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days after the returned item is received and inspected at our warehouse.

Here are some quick tips to keep your planter looking new.

Please watch this video.

Our planters are made to last. Here is how our 10 Year Limited Warranty works.

Our mission is to source premium, sustainable and environmentally-friendly material for our Crescent Garden and Crescent Too products. We manufacture our rotomolded planters in Colombia, and source Crescent Too items from multiple regions including France, Italy, Spain, Taiwan and Israel.

All our TruDrop One planters and most Crescent Garden-branded planters are double-walled to provide better root protection and ease of use. Watch
this video to learn more about our double-walled feature. Shop double-walled planters here.

Our Crescent Too brand was born to offer accessible design and quality in everyday planters, watering cans and tools. To shop our Crescent Too products follow this link.

Our Crescent Garden rotomolded planters are manufactured with food safe materials that comply with FDA standards for food contact and are BPA-free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best. Here is a quick tips video from expert horticulturist and designer, P.Allen Smith.

All of our Crescent Garden and Crescent Too products are recyclable and reusable.

Our innovative self watering Crescent Garden TruDrop system provides phenomenal results both indoors and outdoors. You can choose between our unibody TruDrop One planters that include a built-in overflow drain at the bottom and a main drain to empty the water cavity, OR our TruDrop Flex planters that come with a separate insert for flexibility in use and the option to change color or style of planter in a whim. In addition, we offer our HF planters that come with a traditional self-watering system working well in indoor or outdoor covered areas. Our HF planters are available in beautiful metal, wood and leather finishes.

Don’t fret we have you covered with all the key pointers to getting started in container gardening. Here is a great article from our in-house horticulturist, Barbara Wise who takes us step by step.

You can always have fun and be creative with any planter using paint but we highly recommend you select a primer and paint that will work well with our materials. Our suggestion is to always visit your local paint store for recommendations. Our recycle logo on the bottom of the product will identify the material of your planter. Please note that on our Crescent Garden rotomold planters our warranty covers fading of its original hue. By choosing to paint your planter you will be waiving that aspect of the warranty.

Our Bleeker, Bowery and Tall Daniel planters all include a great feature to make them heavier when placing in windy areas. Just turn them over, remove red cap, use a funnel to fill with sand. Here is a quick video.

Our bowls make wonderful shapes for fountains. Here is a video from one of our garden centers showing you how to do this.

Here are some pointers to get started growing food in your new Harvest planter.

If you are using outdoors where your HF planter will be exposed to rain, you want to make sure to incorporate an overflow drain before you get started. Here is a guide on how to get this done.

Our black ring around the neck of our X large watering can functions as holder for your rosette when you want a a heavy flow versus a shower. Always adaptable to your project.

Yes all of our Crescent Home products are manufactured from high quality materials, kid safe, dishwasher safe and also BPA free.

From the design phase to the distribution and consumer usage, we are always thinking of the long term impact of our products on the environment. Our designs are made for longevity not only in structure but also in style. We improve manufacturing processes constantly to insure high quality standards with energy efficient manufacturing. Because our products are lightweight and durable, we can use less packaging for transportation and ship more energy efficiently. We are always looking for improved material usage and making our products 100% recyclable. Please read more about our Sustainability efforts here.

Our Crescent Garden HF planters have optional casters that are sold separate here. The planters and location of casters are made to perform. When using 4 wheels they will take up to 1,000 pounds in weight, and when using 5 wheels they take up to 1,500 lbs.

Storing your TruDrop One planters during winter is easy. Empty your container, clean it well, release the main drain especially if leaving outdoors. You can also remove and store your indicator indoors for better longevity. Here is a quick video with detailed cleaning and preparation tips.

Lost or misplaced your instructions? We have you covered. Here are links: Assembly Instructions for Nest and Assembly Instructions for Trellises and Greenhouse.

Lost or misplaced your instructions? We have you covered. Here is link: Assembly Instructions for Trellises and Greenhouse.

Our Crescent Garden rotomolded planters are manufactured with all food safe materials that comply with FDA standards for food contact and are BPA free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best.

Water level indicators can shift during shipping. If your blue indicators are not coming up as you fill the container follow the steps below:
1. If using outdoors make sure you have removed the red plug to drain out excess water. Indicator should not show full until water is coming out through overflow drain.
2. When water is flowing through overflow and indicator is not showing full then go ahead and remove indicator from its shaft. (Wedging a small coin under edge of clear cap can be helpful.)
3. Turn your indicator upside down and make sure all blue tabs show at the top. Then indicator can be tested in a large bucket of water by submerging the gauge in the bucket and pulling it out a few times. When indicator is submerged blue tabs should be moving to the top, as you lift up the indicator they should disappear.
4. Once tested, return indicator to container and it should reflect correctly.
Here is a quick video showing you how to test indicators. If you have any issues reach out to us via our website chat or email us at customerservice@crescentgarden.com.

When seasonally replanting, drain the water reservoir from your Trudrop planter before removing all plant material and potting mix from the planter. Once drained, the reservoir can be cleaned with just clear water or alternatively a solution of 1/2 cup hydrogen peroxide to 1 gallon of water can be used. To use the latter, return the drain plug to its position, fill with the solution, swish the liquid around the planter and let sit for 30 minutes, then unplug and rinse with clear water. Here is a quick video on preparing a planter for repotting.

The red cap on the TruDrop One planters covers the overflow drain. When using the planter outdoors this should be removed to allow excess rain water to egress. Click to view planter diagram. Here is a quick video on how to water your planters.

When we design our products, we consider the full lifecycle from manufacturing to disposal to offer environmentally friendly products.
In our plant: Our manufacturing is always held to high standards and efficient use of energy with little or no byproducts.
In distribution: Because our products are lightweight and unbreakable, we use less packaging and ship with less energy use.
In use: TruDrop self-watering uses less water and fertilizers than traditional containers. Our 10 year warranty shows we are interested in longevity so our products don’t need to be replaced for a long time. Our timeless designs take this into consideration as well.
In disposal: All of our materials are 100% recyclable to facilitate eventual disposal.
To learn more about TruDrop self-watering watch our video. Please read more about our Sustainability efforts here.

Just received your new planter? Here is a link to our product registry.
Then proceed to your Planting Guide. For our new Pinch Planters use this guide.

On the contrary, our TruDrop self-watering system was developed with the experience of professional growers who often water from underneath rather than on top. This allows roots to decide for themselves how much water they need. Water thirsty plants will grow to the bottom, while drought tolerant plants will remain further up. For those curious to see the inside view this picture to see how healthy roots look after growing inside a Crescent Garden TruDrop planter.

Our TruDrop self-watering system is designed to water roots from the bottom instead of top watering. This avoids fungus and mold from accumulating on the surface keeping folliage healthier. Fertilizers also remain in the water cavity for continual feeding growing great plants. For more details on how TruDrop works watch this video.

Yes, tomatoes love growing in the Trudrop planters because of the consistent watering. For an 18″ Pot, we would recommend growing tomato varieties that stay short such as a Bush Earl Girl, Celebrity, Tiny Treats or Bush Goliath – any variety that stays under 3 feet tall. Here’s a great informational link from Bonnie Plants on tomato varieties available in the U.S. Speak to your local grower or garden center to find the correct variety for you.

Ocassionally debris or roots can reach overtime into your overflow drain. If your planter is empty just turn it around and use a wire hanger or skewer to penetrate the overflow, (see video). If planted, empty your water cavity first by releasing the main drain on your planter. Then find a handy helper to elevate your planter so you can do the same.

To insert your white drain plug first use Teflon tape along the threads. This will ensure a tight seal. Next position the plug, carefully lining the threads, and twist in. Finally, use an adjustable wrench to seal. Watch this video for a quick demonstration.

Install our new TruDrop One gray push drain plug with ease, no tools required. Simply place the rubber insert in first. Then push in drain plug until sealed tightly. Watch this quick video for a demonstration.

Our TruDrop planters are highly adaptable for your indoor needs. If you wish to move your planter indoors simply screw in your red plug. Be sure to align the threads carefully, and twist in smoothly until tightly sealed. Use a coin to further tighten. Watch this quick video for a demonstration.

To empty a TruDrop container you will need to remove the drain plug. If you have a white threaded drain plug, you can use steady hands or an adjustable wrench to screw it out. Here is a quick video. If you own a gray push drain plug, simply pull it out. Watch this video for a quick demonstration.

For over 20 years, we have been partnering with retailers worldwide who like us want to help consumers grow better. Sign up on our form here, share with us details about your business and we will reach out shortly to begin a journey where we can grow together.

We know you are always busy which is why our Contract program is built around your schedule. We provide you with experienced consultants to help you select the right product for your next project, quick turnaround on orders, no minimums and much more. Click here to learn more and connect with our trade desk.

Custom colors are available both in Crescent Garden and HF planters. If you have a special project that requires customization reach out to us via our contact page. Please note however that minimums, greater lead time and special order charges do apply.

Not sure what finish will match your space? No worries we do offer color sample kits that can be purchased on our website for our Crescent Garden range. If you are looking for a color sample for our HF range please reach out to our trade desk via the customer care page.

Use our dealer locator to find a stocking store near you. We have partners worldwide that retail our products.

Our dealer locator now identifies partners who provide design services. Check it out and find someone near you to help you create your own outdoor space as you envision it.

If you would like to get information on a particular item reach out through our online chat or customer care page and we can provide you with stocking details.

Crescent Garden’s HF planters is an exclusive collection of self-watering planters for indoor residential/commercial use, and for selected styles, outdoor use in covered areas. Different to our TruDrop One planters, the HF planters have a more traditional self-watering system with a small reservoir and come with volcanic rock and wicks for drainage. These planters are designed and manufactured in Spain and are available in a variety of metal, leather and wood finishes that makes them unique. For more details on HF planters click here.

Never go too small is our rule of thumb; planters should be proportionate to the architecture of a room, and should also give your plant room for growth so using a bigger container than the original growing container is the key. Learn more about selecting sizes in this video.

Review this comparative chart to help you decide which works better for your project.

Here is a quick video to get started. Search for your choice of language.

Manual for Pinch Planters can be seen here.

Instructions for Pinch Planter Anti-Theft Brackets can be seen here.

Instructions for Pinch Planter Casters can be seen here.

Manual for Nest Planter can be seen here.

Manual for Nest Greenhouse Cover and Trellises can be seen here.

TruDrop Plant Guide can be seen here.

Manual for Filling Gravity Cavity with Sand can be seen here.

Harvest Planting Guide can be seen here.

Manual for Pierre Hanging Planter can be seen here.

Adjustable Balcony Brackets Packaging can be seen here.

Manual for creating an overflow drain for your HF planter can be seen here.

Manual for maintenance of your Crescent Garden Planters can be seen here.

Manual for maintenance of your HF Planters can be seen here.

Please watch video.