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Privacy Policy

Introduction

Dotchi, LLC dba Crescent Garden Company, a Florida limited liability company (“Company” or “we”), respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

  • The types of information we may collect or that you may provide when you download, purchase, install, register with, access, or use the crescentgarden.com website (the “Site”); and
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect in this Site and in email, text, and other electronic communications sent through or in connection with this Site. This policy DOES NOT apply to information that:
  • We collect offline or on any other Company apps or websites (including websites you may access through this Site); or
  • You provide to or is collected by any third party.

Our other apps and websites, and these other third parties, may have their own privacy policies which we encourage you to read before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, purchase, install, register with, access, or use this Site. By downloading, purchasing, installing, registering with, accessing, or using this Site, you agree to this privacy policy. This policy may change from time to time (see Changes to the Privacy Policy below). Your continued use of this Site after we revise this policy means you accept those changes so please check the policy periodically for updates.

Children Under the Age of 16

This Site is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact the Company at:

Email
customerservice@crescentgarden.com

Mail
10 NE 41st Street Miami, FL 33137

Telephone
(305) 477-0024

Information We Collect and How We Collect It

We collect information from and about users of our Site:

    • Directly from you when you provide it to the Company; and
    • Automatically when you use the Site.

    Information You Provide to the Company

    • When you download, purchase, install, register with, access, or use this Site, we may ask you to provide information:
    • By which you may be personally identified such as name, billing address, shipping address, email address, telephone number, and other information that is defined as personal information or personally identifiable information under applicable law (“personal information”); and
    • That is about you but individually does not identify you such as debit card, credit card, and banking information.
    This information includes:
    • Information that you provide by filling in forms in the Site. This includes information provided at the time of download of, purchase of, installation of, and registration with the Site as well as subscribing through the Site. We may also ask you for information when you enter a contest or promotion sponsored by the Company, and when you report a problem with the Site;
    • Records and copies of your correspondence (including email addresses and phone numbers) if you contact the Company;
    • Your responses to surveys that we might ask you to complete for research purposes;
    • Details of transactions you carry out through the Site and of the fulfillment of your orders. You may be required to provide financial information before placing an order through the Site; and
    • Your search queries on the Site.

    You may also provide information for publication or display (“Posted”) on public areas of websites you access through the Site (including www.crescentgarden.com) (“User Contributions”). Your User Contributions are Posted and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of third parties with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

    Automatic Information Collection and Tracking

    When you download, access, and use the Site, it may use technology to automatically collect:
    • Usage Details. Including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the Site;
    • Mobile Device Information. Including mobile device and internet connection, mobile device’s unique device identifier, operating system, browser type, mobile network information, and telephone number as well as IP address;
    • Stored Information and Files. Including metadata and other information associated with files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information; and
    • Location Information. Including real-time information about the location of your mobile device.
    If you do not want the Company to collect this information do not download the Site or delete it from your mobile device. Alternatively, you may opt out at any time by e-mailing customerservice@crescentgarden.com. Note, however, that opting out of the Site’s collection of location information will cause its location-based features to be disabled.

    Information Collection and Tracking Technologies

    The technologies we use for automatic information collection and tracking may include:
    • Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of the Site; and
    • Web Beacons. Pages of the Site and Company emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).

    Third Party Information Collection

    When you access or use the Site or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:
    • Advertisers, ad networks, and ad servers;
    • Analytics companies;
    • Your mobile device manufacturer; and
    • Your mobile service provider.

    The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

    We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

    How We Use Your Information

    We use information that we collect about you or that you provide to the Company, including any personal information, to:
    • Provide you with the Site and its contents, and any other information, products, or services that you request for the Company;
    • Fulfill any other purpose for which you provide it;
    • Give you notices about your account/subscription;
    • Carry out obligations and enforce rights arising from any contracts entered into between you and the Company including for billing and collection; and
    • Notify you when Site updates are available and of changes to any products or services we offer or provide through it.

    The usage information we collect helps to improve the Site and to deliver a better and more personalized experience by enabling the Company to:

    • Estimate audience size and usage patterns;
    • Store information about your preferences which allows the Company to customize the Site according to your individual interests;
    • Speed up your searches; and
    • Recognize you when you use the Site.

    We use location information we collect to, among other things, identify your location with respect to Company location(s).

    We may also use your information to contact you about Company goods and services that may be of interest to you. If you do not want the Company to use your information in this way, please check the relevant box located on the form on which we collect your data (the order form) or adjust your user preferences in your account profile.

    We may use the information we collect to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

    Disclosure of Your Information

    We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.

    In addition, we may disclose personal information that we collect or you provide:

    • To Company subsidiaries and affiliates;
    • To contractors, service providers, and other third parties we use to support the business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
    • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about site users is among the assets transferred;
    • To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them;
    • To fulfill the purpose for which you provide it. For example, if you give the Company an email address to use the “email a friend” feature of the Site, we will transmit the contents of that email and your email address to the recipient(s);
    • For any other purpose disclosed by the Company when you provide the information;
    • With your consent;
    • To comply with any court order, law, or legal process (including to respond to any government or regulatory request);
    • To enforce rights arising from any contracts entered into between you and the Company; and
    • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, the Company’s customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

    Your Choices About Collection, Use, and Disclosure of Your Information

    We strive to provide you with choices regarding the personal information you provide to the Company. This section describes mechanisms we provide for you to control certain uses and disclosures of your information.
    Tracking Technologies. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the Site may then be inaccessible or not function properly;
    Location Information. You can choose whether or not to allow the Site to collect and use real-time information about your device’s location. If you block the use of location information, some parts of the Site may then be inaccessible or not function properly;
    Promotion by the Company. If you do not want the Company to use your email address or other contact information to promote Company or third parties’ products or services, you can opt-out by emailing the Company;
    Targeted Advertising by the Company. If you do not want the Company to use information that we collect or that you provide to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by emailing the Company;
    Disclosure of Your Information for Third Party Advertising and Marketing. If you do not want the Company share your personal information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt-out by emailing the Company;
    We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

    Accessing and Correcting Your Personal Information

    You can review and change your personal information by logging into the Site and visiting your account profile page or emailing the Company. You may also email the Company to request access to, correct, or delete any personal information that you have provided to the Company. We may not accommodate a request to change or delete information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
    If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Site users.

    Your California Privacy Rights

    If you are a California resident, California law may provide you with additional rights regarding use of your personal information.
    In addition, California’s “Shine the Light” law (Civil Code Section 1798.83) permits users of the Site that are California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to customerservice@crescentgarden.com.

    Data Security

    We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
    The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
    Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

    Changes to the Privacy Policy

    We may update the privacy policy from time to time. If we make material changes to how we treat users’ personal information, we will post the new privacy policy on this page and notify you by email. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you and for periodically visiting this page to check for any changes.
    The date the privacy policy was last revised is identified at the top of this page.

    Contact Information

    To ask questions or comment about this privacy policy and the Company’s privacy practices, contact the Company at:

    Email
    customerservice@crescentgarden.com

    Mail
    10 NE 41st Street Miami, FL 33137